Last modification: July 2024
This privacy policy applies to the website https://www.hotel-rosamar.com/ (hereinafter referred to as the Website).
Please read this policy carefully. It contains important information about how your personal data is processed and the rights granted to you by current regulations.
We reserve the right to update our privacy policy at any time due to business decisions or to comply with potential legislative or case law changes. If you have any questions or need clarification about our Privacy Policy or your rights, you can contact us through the channels indicated below.
You declare that the data you provide us now or in the future is accurate and truthful and commit to notifying us of any changes. If you provide personal data of third parties, you commit to obtaining prior consent from the affected parties and informing them about the contents of this policy.
In general, the fields marked as mandatory in our forms must be completed to process your requests.
Processing and managing reservations: We process the following categories of data provided by the reservation holder to manage the booking and prepare their stay at our hotel:
- Identifying data (name, surname, and DNI/NIE/passport) and contact data (address, email, and phone);
- Reservation details (stay dates, number and age of guests, and services included in the reservation).
Transaction data carried out on the website will also be processed for accounting and administrative management purposes and to comply with our legal obligations in accounting and tax matters.
These processes are necessary for contract execution or applying pre-contractual measures requested by the client.
Managing relationships with customers and website users: We process the data provided by customers and users in their inquiries and reservations to address their requests and manage bookings.
Transaction data carried out on the website will also be processed for accounting and administrative management purposes and to comply with our legal obligations in accounting and tax matters.
These processes are necessary for contract execution or applying pre-contractual measures requested by the interested parties.
Administration and security management of the website: We process browsing data (IP addresses or logs) to manage and ensure the website's security. This processing is based on our legitimate interest in guaranteeing the website's security. This interest is expressly recognized in Recital 49 of the GDPR. In weighing this interest against your rights and freedoms, it has been considered that this processing aligns with general security practices and does not pose significant threats to the data subjects.
Statistical and quality management purposes: To evaluate and manage the quality of our services and products, we process identifying and contact data provided by our customers. We also perform statistics from aggregated data obtained from transactions and web browsing data, such as IP address, weblogs, pages visited, or actions performed on the website (see our cookie policy for more information).
This processing is based on our legitimate interest in evaluating and managing the quality of our services and products. In weighing this interest against your rights and freedoms, it has been determined that the processing has a limited impact on data privacy, aligns with the reasonable expectations of the data subjects, and does not pose significant threats.
Sending commercial communications: We process the identifying and contact data provided by our customers to send communications about our products and services.
This processing is based on the consent provided by the data subjects. Failure to provide consent or its withdrawal does not affect the execution of the order or the provision of contracted services.
You can unsubscribe from commercial communications at any time by sending an email to: contactos@hotel-rosamar.com
Data processed for informational and commercial communications will remain active unless you request to unsubscribe.
In certain circumstances, you may request the limitation of the processing of your data. In such cases, we will only process the affected data for the formulation, exercise, or defense of claims or to protect the rights of others. Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data unless there are compelling legitimate grounds that override your interests, rights, and freedoms or for the formulation, exercise, or defense of claims. Likewise, under certain conditions, you may request the portability of your data to another controller.
You can revoke your consent for certain purposes without affecting the lawfulness of the processing based on consent before its withdrawal and file a complaint with the Spanish Data Protection Agency. You can consult the list and contact details of European data protection agencies on the European Commission's website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
To unsubscribe from commercial communications, you can send an email to the following email address: contactos@hotel-rosamar.com
To exercise your rights, please send us a request by post or email to the addresses indicated in the section "Who is responsible for processing your data?"
For more information about your rights and how to exercise them, visit our privacy portal at https://www.hotel-rosamar.com/politica-de-privacidad and the Spanish Data Protection Agency's website at www.aepd.es.